26 June 2006

The Hierarchy of Customer Experience


Since business seems to be an interesting topic on so many's minds, I thought I'd post this illustration by Karl Long of ExperienceCurve (or via Flickr). I posted it elsewhere in response to a comment Klint made, but here it is for all.

Anyone wanna make occult analogies, please feel free. I try to blend all my thinking over the past years. But now, I am back to work…

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