26 June 2006
The Hierarchy of Customer Experience
Since business seems to be an interesting topic on so many's minds, I thought I'd post this illustration by Karl Long of ExperienceCurve (or via Flickr). I posted it elsewhere in response to a comment Klint made, but here it is for all.
Anyone wanna make occult analogies, please feel free. I try to blend all my thinking over the past years. But now, I am back to work…